The return process must be followed in its entirety to ensure expeditious processing of your claim. To begin the claims process, please use this RMA Form and fill out the requested information. You may also contact Customer Care by calling 800.848.8417, Monday through Friday, 6:00am to 6:00pm PST. Please allow 24 hours for a response to your initial inquiry.
When calling, please be prepared to provide the following information:
Your name, company, telephone and fax numbers and email address
Your purchase order number or Sweda sales order number
Part and/or model number of the product to be returned
Quantity of the product to be returned
Reason for product return
Sweda Company, LLC must be contacted within 30 days of the actual shipment date to obtain a Return Authorization (RA) number for the item to be returned (subject to the guidelines listed below). After 30 days we are unable to process non-warranty related claims.
Return Authorization Guidelines
To ensure a speedy and satisfactory return process, please understand the following guidelines and restrictions prior to requesting a Return Authorization Number:
- The Return Authorization Number must be requested within 30 days of the actual shipment date.
- RA number must be clearly marked on all returned boxes.
- Returns received without being sent through the Return Authorization Process will not be accepted and will be returned to sender.
- RA numbers are only valid for thirty (30) days.
- The typical claim turn-around time will most likely duplicate your original scheduled production time. Example: If your original order took 7 days to produce, the return / repair will take approximately 7 production days. Every effort will be made to provide you with faster service but each case will be processed independently.
Return Shipping Label
Once the initial investigation has been concluded, if Sweda Company, LLC. is deemed at fault, we will issue either Fed Ex or UPS call tags to retrieve the merchandise. Return labels will not be issued for the return / restock of blank goods that have been ordered as samples. All blank orders are subject to a 15% restocking fee.
Shipping Your Return
Please return product to the address below:
Sweda Company, LLC
Attn: Returns Department
17411 Valley Boulevard
City of Industry, California 91744
Most watches carry a lifetime limited warranty. All other electronic items carry a 3-year limited warranty. The warranty covers any defect in material or workmanship under normal use. Batteries and ink refill cartridges are excluded. Returned imprinted items may be replaced with no imprint items.